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Returns & Exchanges
Returns & Exchanges
We hope you love your order, but if not, you have 14 days to register a return or exchange and another 14 days to send it back.
UK OrdersWe hope you love your order, but if it’s not quite right, we’ve made returns and exchanges as easy as possible.You have 14 days from receiving your order to register a return or exchange, and a further 14 days to send your item(s) back to us.
- Returns: £4 with Royal mail and £5 with InPost
- Exchanges: Your first exchange is free
Start Your ReturnTo create your return, just click here.
US, EU and CA orders from the 20th of MayWe hope you love your order, but if it’s not quite right, you have 14 days from receiving your order to register your return for a refund, and a further 14 days to send it back to us.
US, EU and CA orders from the 20th of MayWe hope you love your order, but if it’s not quite right, you have 14 days from receiving your order to register your return for a refund, and a further 14 days to send it back to us.
- US returns: £20
- EU returns: £15
- CA returns: £20
Start Your ReturnTo create your return, just click here.A few things to remember:
- If you’re returning items from multiple orders, please send each order back separately. Our fulfilment centre can only process one order number per parcel.
- Exchanges can only be processed once. If your exchanged item still isn’t quite right, you’re welcome to return it for a refund and place a new order.
- Once your return arrives with us, refunds are processed within 5 working days. Depending on your bank, it can take an additional 3–5 working days for the funds to appear back in your account.
Need an alteration? Our partner SOJO can expertly fix, alter, or tweak any Beyond Nine items. Book online HERE for a perfect fit in under 5 minutes.