RETURNS

We really hope you love everything with your order but if it’s not for you, you have 14 days from receiving your delivery to register your return via our online portal and a further 14 days to return the item back to us. 

Need an alteration? We’ve teamed up with SOJO, whose expert tailors can seamlessly fix, alter or tweak any of your items from Beyond Nine. Book online HERE to get the perfect fit in under 5 minutes.

If you want to return your order for a refund, a postage cost of £3.50 will apply. The postage cost will automatically be deducted from the refund at the time we issue it to you. 

Please submit your return via our easy to use Royal Mail returns portal HERE

We offer one free exchange, for any help with sizing, please contact info@beyondnine.co.uk. We are here to help. If a product is not in stock for exchange then you’ll receive a full refund.

Once we receive your return we will process your refund within 5 working days. The credit will automatically be applied to your original method of payment and can take 3-5 working days to reach your account depending on your bank provider.

International orders are non-returnable. All international orders are considered final sale once shipped and therefore are not eligible for a refund or exchange.

 

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