Returns & Exchanges

We hope you love your order, but if not, you have 14 days to register a return or exchange and another 14 days to send it back.

UK Orders:

Start Your Return
To create your return, just click here.

We hope you love your order, but if it’s not quite right, we’ve made returns and exchanges as easy as possible.
You have 14 days from receiving your order to register a return or exchange, and a further 14 days to send your item(s) back to us.

Returns: £4 with Royal mail and £5 with InPost
Exchanges: Your first exchange is free

When returning an exchange, ensure to add the SW- prefix at the start of the order number.

When we create an exchange the value of that order is set to £0, or the value of extra amount paid in £. However once the item arrives back, the order is flagged to us and we refund the value of the item(s) from your original order to original payment method.

Any issues once your items are back please reach out to us and we'll sort it out immediately for you.

International Orders:

Customers in the USA, Canada, and Europe can return items for a refund using our returns portal - customers outside of these regions cannot return orders.To create your return, just click here.

We hope you love your order, but if it’s not quite right, you have 14 days from receiving your order to register your return for a refund, and a further 14 days to send it back to us.

US returns: £20
EU returns: £15
CA returns: £20

A few things to remember:

If you’re returning items from multiple orders, please send each order back separately. Our fulfilment centre can only process one order number per parcel.
Exchanges can only be processed once. If your exchanged item still isn’t quite right, you’re welcome to return it for a refund and place a new order.
Once your return arrives with us, refunds are processed within 5 working days. Depending on your bank, it can take an additional 3–5 working days for the funds to appear back in your account.

Customers in countries outside the USA, Canada, and EU will be required to pay customs duties, taxes, or other import charges, which are the responsibility of the customer.